Case Studies

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Globally, Glory has more than 1,000,000 devices installed. Here users will find selected Case Studies detailing how Glory has successfully developed, designed and deployed fully-integrated end-to-end solutions for financial institutions, retailers and cash centres around the world. 

 

 

Enhancing security and business efficiency

​Akomi wanted to install a cash recycling system to enhance cash security and to eradicate cash shrinkage in their business.  At the same time, it was key for Akomi to comply with the legislation concerning the cash recycling framework established by the Czech National Bank.

Improving cost-saving, security and staff productivity at Leclerc with CashInfinity.

To complement their modern store concept, Leclerc decided to implement the latest cash handling technologies to simplify and optimise their processes. Glory’s “end-to-end” system which includes CASHINFINITY front and back office plus the CI-Server to monitor all cash transactions, proved to be critical in ensuring the business achieved the goals it set out to improve cost-saving, security, and staff productivity.

Increased cash automation and security at Farmacia with CashInfinity

The owner of Farmacia Gran Vía; a small pharmacy in downtown Valencia; needed a compact front office unit to allow her to carry out cash handling processes with accuracy, efficiency and with high levels of security. The CASHINFINITY CI-10 from Glory was the ideal solution to meet her needs, in terms of providing trusted and proven reliability and performance.

Enhancing Cash Handling Security & Customer Satisfaction at The Fruits of the World, Spain

The fruit shop Fruits of the World needed a sophisticated solution to minimise cash handling from the start to the end of the business day. They needed to perform cash management processes with accuracy, efficiency, securely and without errors. It was also important for the business to prevent employees from touching money, in order to increase the level of hygiene in the shop. The Fruits of the World considered that the CASHINFINITY CI-10 from GLORY was the right solution to meet their needs, offering proven reliability and performance.

Growing Brand Presence through Branch Transformation at Bank of Queensland

BOQ is expanding in some states in Australia where it has lower brand awareness, so their emphasis on design as a customer acquisition tool in these circumstances is high. BOQ launched a branch redesign, utlising the Vertera 6G from Glory, that would allow the Bank to open up the space in its branches to customers and build upon the personal service BOQ is renowned for.​

Driving Innovation and Improving Customer Experience at İşbank, Turkey

İşbank is a national institution and enjoys a powerful relationship with the Turkish people. The Bank wanted to create a customer experience in their branches that would provide them with a clear competitive advantage and to demonstrate the progressive and innovative nature of the organisation.​

Convenient Banking and Improved Operational Efficiency with Software Solutions at TCF

At TCF, it is our goal to be the most convenient back in the markets we serve. As an affiliate of TCF Financial Corporation, a Minnesota-based national bank holding company. TCF had 379 branches in Illinois, Minnesota, Michigan, Colorado, Wisconsin, Arizona, South Dakota and Indiana as of December 31, 2014. TCF supports the banking needs of its communities in numerous and diverse ways. We provide financial solutions to a broad range of customers, individuals, families and small to medium-sized businesses. We also work to ensure that credit is available to everyone, especially those in low to moderate-income neighbourhoods.
TCF Bank approached Glory Global Solutions to provide its benchmark software solutions, CashInsight Assure, based on the company’s long-standing software reputation, equipment install-base and twelve year track record of success as a customer with Glory.
Glory provided an integration that worked within TCF’s IT requirements while also allowing them new capabilities around inventory management and an improved staff experience.

Improved Branch Sales Performance & Teller Productivity at Chemical Bank

​For over 95 years, Chemical Bank’s hometown approach to banking has been focused on community banking, highlighted by local leadership and decision making, a devotion to community and personalized service. Chemical Financial Corporation is the second largest banking company headquartered and operating branch offices in Michigan.
Chemical Bank was experiencing rising overhead costs in its 180 branches throughout Michigan. It needed to enhance efficiencies while continuing to provide the same level of service to its customers.
After assessing Chemical Bank’s branch transactions across its high, medium and low volume branches, Glory provided an analysis of what Chemical Bank could anticipate if it automated its cash handling processes in terms of cost savings and phasing over time. Glory calculated that Chemical Bank would see a reduction in full time equivalent (FTE) staff, reduction of cash handling costs, improvement in teller productivity and minimization of security risks.

Improved Branch Sales and Member Experience at Purdue Federal Credit Union

​Purdue Federal Credit Union is a member-owned financial co-operative with more than 66,000 members nationwide and assets exceeding $900 million, which includes students, faculty and staff, and communities where Purdue University and its regional campuses operate.
While Purdue Federal was in the process of creating their first “branch of the future” they noticed a shift with monetary transactions decreasing and more member consultations increasing. Purdue Federal needed to redesign their branches to account for this shift. It was important to eliminate the physical barriers with a teller line and instead focus on a lobby with increased personal member relationships to help secure new account, loans and other sales. As a result, Purdue Federal determined they needed to install cash recyclers in all of its branches.

Reducing Staffing Resources with Efficient Cash Handling Methods at The Statue of Liberty & Ellis Island National Monument

​After being severely damaged by Hurricane Sandy in October 2012, the Statue of Liberty & Ellis Island National Monument were closed for a number of months undergoing major renovations. On reopening to the public the following year, the Statue of Liberty & Ellis Island National Monument needed an efficient method of handling cash from ticket sales and concessions that wouldn’t require additional staffing and resources.
The Statue of Liberty & Ellis Island National Monument reviewed their options from various cash management companies. They chose Glory Global Solutions, based on the quality of products, customer service, and their ability to provide excellent in-house service programs and maintenance.

Enhancing Branch Management and Growing the Customer Base at Banco Popular

Banco Popular chose Glory Global Solutions as the ideal partner to enable them to obtain a greater customer base and to also achieve improved management of their branches, using an advanced teller automation solution that provides ease of use and efficiency in their branch operations.

Automating Cash Handling Processes and Strengthening Relationships with Members at Silver State Schools Credit Union

​The desire to automate daily cash management processes, reduce cash errors and create opportunities to build and strengthen relationships with its members is what led Silver State Schools Credit Union, the largest credit union in the State of Nevada, to install currency recyclers. Silver State Schools Credit Union chose the currency recycler from Glory, the world leader in the design, manufacture and installation of cash management solutions such as cash dispensers, currency recyclers and cash processing equipment.

Branch Redesign and Modernisation at SHB

​One of the Bank’s strategies was to use the latest technology available to provide an improved and faster service to their customers in the branches. In addition, the Bank also wanted to enhance their branch operation, particularly cash processing and reconciliation.​

Enabling Open Plan Branches and Retaining Security at Savings And Loans Credit Union

​Having a positive impact on the community has always been important for Savings & Loans. The credit union wanted to open up their branches to allow customers more access to staff, whilst retaining the security of cash in the branch. Working with Glory, Savings and Loans embarked on a branch redesign programme with the Glory Vertera® and QC™ as the cornerstones of their initiative.​

Driving Down Costs and Improving In-Branch Customer Experience with Republic Bank Limited

​In the increasingly competitive world of banking, companies are utilising the latest technologies to drive cost down, achieve more efficient cash handling and improve the in-branch customer experience. Republic Bank selected as its technology partner, cash solutions expert Glory, whose full product portfolio covers the entire cash management cycle. ​

Improving Cash Handling Processes through Efficient Branch Operations at Prosegur

​Glory’s ability to meet Prosegur’s aggressive schedule was a key differentiating factor to be chosen as a partner. Prosegur, who are continually innovating by utilising technology to deliver their services, wanted to ensure their investment in a robust solution for counting and sorting banknotes, could adapt to the standards required for its cash handling processes. The Ntegra’s advanced technology and high performance during the trial period at Prosegur’s premises were decisive factors for selecting this solution to equip their branch offices.​

Adding Value to the Entertainment Industry with Tailored Self-Service Solutions at KidZania

​As in a real city, KidZania has an official currency; the kidZo. Life in this city starts with the opening of a bank account at the KidZania Bank. Today, withdrawing cash from an ATM is a natural gesture and an indispensable solution to manage cash effectively throughout the global economy. Glory’s availability and expert collaboration have been key to KidZania’s choice of partner.​

Increasing Cash Management Efficiencies and Reducing Labour Costs at Holiday World and Splashin’ Safari

​Holiday World & Splashin’ Safari, the #1 pick in the 2011 list of TripAdvisor.com’s “Top 10 Water Parks in the U.S ” knows a thing or two about organizing and project planning and handling currency on a daily basis. The 140-acre park was the world’s first theme park and includes top-ranked roller coasters, themed family rides and water slides, plus two water coasters, the newest of which, the appropriately named, Mammoth, is the world’s longest water coaster. When the family-owned Holiday World & Splashin’ Safari, of Santa Claus, Indiana, wanted to increase efficiencies in the operation’s cash management, they considered many options to reduce labor costs and make the cash room process more efficient and secure. The decision was ultimately made to choose GLORY cash automation products to update a decades-old framework of manually handling cash and coin within the cash room.

Maximising Member Engagement with a 'Branch of the Future' at Hanscom Federal Credit Union

The “Branch of the Future” is Happening Now at Hanscom Federal Credit Union Advances in technology have dramatically altered the needs and expectations of credit union members. While the number of delivery channels has grown to include ATMs, online banking and mobile banking, a branch is still the first choice for specific types of transactions, in particular, when a member wants to speak to someone to seek advice, to apply for a loan or to complete a complex transaction.  This customer preference presents a unique opportunity to engage with the customer and maximize each interaction as a selling opportunity. To remain relevant, competitive and to meet the needs of members and customers, smart credit unions and banks must apply innovative strategies to adapt to this changing environment. Developing a personal relationship by maximizing every opportunity to do so just makes good business sense for the savvy financial institution.

Enhance Customer Service with Cash Recyclers at Hampden Bank

​Established with modest beginnings in rented office space in a basement in Springfield, Massachusetts 165 years ago, Hampden Bank has grown and thrived during economic booms and downturns. Chief among the reasons for this success is that Hampden Bank is imbued with a “can do” corporate culture and a management team who embraces innovation when innovation makes sense. Hampden Bank prides itself on the ability to offer families and businesses the latest in automated banking technology, yet still maintains the tradition of offering customers a genuine small bank feel and the personal touch at every branch.

Innovative Technology for Branch Refurbishment and Enhanced Customer Service at Sutherland Credit Union

​Sutherland Credit Union, whose branches trade locally as the Shire local banking, operate four branches across the south Sydney area. Sutherland Credit Union is a financial co-operative,
democratically run and owned by its 10,500 members.

Sutherland wanted to create a relaxed open-plan environment in their branches that took inspiration from their immediate surroundings, by adopting a ‘surfing’ theme for their new-look branches.  Glory’s Vertera™6G was instrumental in achieving this unique branch format.

Transforming Branch Operations with Glory Cash Processing Analysis at Coastal Bank and Trust of Florida

Continuous process improvement is at the core of the company culture found within Coastal Bank and Trust of Florida, a division of Synovus Bank Corporation. Both employee satisfaction and quality customer satisfaction are synonymous with the way they do business. Synovus partnered with Glory (U.S.A.) Inc, the leader in cash management solutions for financial institutions as a primary business and analysis partner. Synovus Bank Corporation selected a team to analyze the operations within existing branches using Glory cash recyclers and cash dispensers. After much evaluation and transactional data was collected, Glory analyzed 100+ Synovus branches to evaluate data for ways to reduce cost, increase revenue and operate at optimum levels of efficiency and effectiveness.

Changing Customer Experience with Open-Plan Banking at Commonwealth Bank

​The challenge to CBA was to optimise branch costs whilst still offering a service that allows them to differentiate themselves in terms of convenience, speed, personal interaction and ultimately customer satisfaction.​

Enhancing Cash Processing Efficiency and Productivity at the Cash Centre

​The bank has spent nearly one million Euros to remodel and refurbish the cash centre, including new cash handling equipment from Glory. The bank has invested in the latest technologies and taken the opportunity to re-engineer our processes. The bank believes that now they have the most efficient cash processing operation in the country. The bank was faced with a situation where they were operating at near-capacity and were turning away additional business as a result. Once the decision was taken to invest in new processes and equipment, productivity has risen by 150% in two years and has freed up extra capacity. This has given the bank the ability to grow externally-sourced business by 250%.

Optimising Branch Performance with Desktop Counters and Sorters at Caja Rural De Asturias

​The challenge faced by Caja Rural de Asturias was to equip its branches with a desktop counter / sorter that has excellent authentication and counting functionality, with the aim of maximising the overall performance and efficiency of its branches. Glory’s willingness to partner was the key criteria in its selection as technology partner for Caja Rural de Asturias.​

Branch Modernisation and Improved Customer Interaction at Bendigo Bank

​For Bendigo Bank, the customer experience within their branches was a critical consideration in their “Network of the Future” branch modernisation programme. The Bank needed to maintain close contact with their customers and the communities they serve. Their success is achieved through a relevance and connection with customers, by building trusting relationships, so the new branch environment needed to reflect this.​

Delivering Improved Branch Efficiency and Member Experience at Arkansas Federal Credit Union

​Branch automation and the purchase of cash management technology represent a large scale investment of time and resources for a credit union. The positive results of adopting cash recycling are well-documented; impeccable cash control, heightened security, better efficiency of time, and an improved customer experience. Arkansas Federal Credit Union, along with trusted partner GLORY (U.S.A.) Inc. and local distributor,Tempo Financial Solutions, have proven that with the right match of a reliable quality product and a well-executed implementation plan, a multi-location credit union can set the standard for innovative customer service and member engagement.
      

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